SERVICE | November is World Quality Month – embraced by WearCheck, as it reinforces the condition monitoring company’s fundamental goal – the provision of world-class quality services. The company specialises in a range of condition monitoring techniques, which includes the scientific analysis of used oil and other fluids from mechanical and electrical systems.
WearCheck’s quality administrator, Prinda Narasi, is behind the company’s ongoing commitment to achieving and upholding major quality goals.
“At WearCheck, we take continuous quality improvement (CQI) very seriously. Our services are regularly audited by a range of agencies, South African National Standards including (SANS) and the South African Bureau of Standards (SABS),” says Narasi.
According to WearCheck, the company is currently the only company in Africa that has earned multiple quality confirmation certificates, which include ISO 9001:2015 and ISO 14001:2015 certification, and ISO/IEC 17025:2017 accreditation. These are audited regularly, and the company has never failed to have an accreditation or certification renewed.
Peace of mind
Says Narasi, “We are proud of our relentless dedication to top quality service – it gives our customers peace of mind, knowing that the laboratory results and analytics provided by WearCheck are scientifically accurate and would be replicated identically in any certified laboratory, anywhere in the world.”
ISO 14001 recognises international standards implemented by companies to manage their environmental responsibilities, which is very important to WearCheck in line with the company’s earth-friendly work ethics. WearCheck was first awarded ISO 14001 certification in January 2005.
ISO 9001 was first awarded to WearCheck in 1996, and recognises the integrated design, development and provision of condition monitoring services to international standards.
ISO/IEC 17025 is the international standard that sets out the general requirements for the competent, impartial, and consistent operation of laboratories. WearCheck first earned this accreditation in 2012 for its laboratory, and Set Point Water Laboratories, a division of WearCheck has also earned this certification.
The ISO 9001:2015 standard is recognised worldwide. Some customers insist on only using certified companies because they know that management systems are constantly assessed and improved.
Further advantages include improved quality and service, delivery on time, a right first time approach, minimised incidence of mistakes, improved reporting and communications, better quality products and services, more reliable production scheduling and delivery, and the fact that standards are maintained by annual assessments.
The ISO system promotes an efficient management process and is a mandatory prerequisite to tender for some public sector work. Coupled with the positive message that certification presents to both customers and staff, the system also reduces costs by highlighting time-saving procedures.
