Pumps and valves company expands aftermarket services
04 March 2019 | Web Article Number: ME201913687
KSB Pumps and Valves is intensifying its focus on aftermarket services that add value to customer operations far beyond the supply and maintenance of its own products.
That’s according to the company’s SupremeServ Division Manager, Grant Glennistor (pictured), who said the company also planned to extend its services and engineering expertise to include maintenance of entire systems, reverse engineering of rotating equipment and system optimisations.
This would include maintenance of third-party peripheral equipment. “Our aftermarket engineering teams can also remanufacture or reverse engineer equipment that is no longer available but necessary to meet client’s requirements,” said Glennistor.
He added that all aftermarket services globally fall under the new KSB SupremeServ banner which encompasses existing and new maintenance, logistics and engineering infrastructure and is entirely focused on elevating customer assistance to new heights within the pump industry.
“SupremeServ is a safety net that ensures KSB’s extensive South African, as well as global infrastructure and expertise is available to support customers’ fluid transfer projects, including equipment and related infrastructure to ensure its long-term success.
“It includes a faster supply chain with a move towards fully automated logistics functions for faster spare parts turnarounds, upgraded high-tech service centres at all KSB branches, specialised repair services on all makes of pumps and related equipment, specialised welding, as well as installations, commissioning, performance testing on site, decommissioning and other advanced field service and engineering services.”
The company has a history spanning more than 60 years in South Africa. The local operation also ranks as one of the top service centres within the “KSB World” of 16 000 employees in more than 60 countries.
Its resident engineers undertake the remediation and repair of equipment in projects as diverse as power generation plants, petrochemical, bulk water supply projects, as well as assisting small-scale industrial and agricultural projects.
Simultaneously, the company has ongoing programmes to continuously improve services through constant upskilling and development of its staff in line with market requirements. The company has qualified as a Level 1 BBBEE provider.
KSB SupremeServ centres are situated at all local branches with spares and standard parts available within 24 hours to service all 22 000 variants of its own pump. There are also dedicated walk-in-centres for on-the-go-services.