Hiring: avoid these dangerous mistakes

19 June 2019 | Web Article Number: ME201914959

Commerce & Trade
Occupational Health
SMME Development & Support
Hiring: avoid these dangerous mistakes

WHEN introducing new hires into a company the safety and productivity of existing staff should be top-of-mind.

That’s according to Rudi Kruger, General Manager of Data Services at LexisNexis, who warned that hiring the wrong candidate can hold many disadvantages for a business – from obvious external dangers like that of reputational damage to more undetectable internal risks, such as the deterioration of staff morale.

Kruger added that the emotional and physical health of an employee should be viewed as equally significant in the eyes of the employer, as both these aspects factor in how an individual performs their duties.

“The well-being of your business and that of your staff go hand-in-hand. The individuals you choose to hire are in constant contact with people both outside of and within your business. When it comes to customers, employees project the company ethos, they become an extension of your business.

“Similarly, employee attitude and actions also convey your company’s inner values to other members of your staff. This makes a verifiable pre-screening process that much more of a necessity when it comes to finding the perfect fit for your business.”

Kruger said that an employee with a history of bad behaviour in the workspace can easily conceal previous indiscretions if the hiring process relies solely on resumes and cursory pre-screening methods.

“Dangerous behaviour in the workplace – or employee-on-employee violence – encompasses more than physical threat, it includes the use of abusive language, sexual harassment (both physical and verbal), racial abuse, as well as intimidation or bullying.

‘These are all actions that would be deemed unacceptable if aimed at a customer, and should not be tolerated when occurring inhouse as it sets a tone within the business which other staff members ultimately feed into. One dishonest or legally compromised individual is all it takes to put your employee morale – or worse, the employees themselves – in jeopardy.”

Kruger said it was important to remember that all liability lies with a business. Any wrongdoing by an employee – be it against a customer or a co-worker, and no matter how small the misstep – has a direct impact on the company.

“Consider the consequences of hiring a candidate for a managerial position without the safety net of pre-screening, only to later discover the individual repeating questionable behaviours that could have been unearthed during the hiring process through a comprehensive check.

“The average employee would be hesitant to take on a co-worker in a position of power, and the stress of working under such negative conditions can affect productivity levels severely.”

Kruger said that with the assistance of Lexis RefCheck, a background screening tool from LexisNexis Data Services, start-ups will be more equipped when it is time to hire a team that can be entrusted with growing a small business.

Services include verification of tertiary and secondary academic qualifications held by the individual from registered local and international institutions; identity and South African citizenship validation; fraud history checks via the South African Fraud Prevention Services; credit history checks through detailed TransUnion and Experian credit bureau reports; criminal history check via AFISwitch (electronic fingerprint collection and processing); verification of local and international employment history and professional association membership; and matching of bank account against an identity number or registration number.

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