Alles gut! Audit green light for drive firm’s Durban branch
25 September 2019 | Web Article Number: ME201916475
THE Prospecton, Durban branch of SEW-Eurodrive has passed an internal audit by its German parent. This means that not only does it comply with the latest standards such as ISO 9001:2015 but it is on par with other group companies globally in terms of quality and internal policies and procedures.
That’s according to KwaZulu-Natal Branch Manager Clive O’Reilly, who said this was particularly important given that the province is home to some of the harshest operating environments in the country, from sawmills and sugar mills to ports and pulp and paper.
Not only is it a high-humidity climate, but there is a lot of salt and dust to contend with as well, which has a corrosive impact on equipment, especially in the sugar industry, he said.
“Therefore, we assemble our gearboxes and motors in accordance with a strict specification and assembly process verified by our German parent.”
O’Reilly said the branch’s audit success “gives our customers peace of mind that they will not incur any downtime due to unplanned breakdowns”.
This, he added, is supported with a 24/7 service offering, with technicians on standby to attend to any emergencies throughout the province.
“We can handle any breakdown situation. We also stock aggressively in-house, which reduces lead times considerably. All of this affirms our high capability, which has now been underscored by the international audit.”
He said the company’s strong standing in the sugar industry in KwaZulu-Natal was recently underscored when it clinched an award for the best exhibit at the 91st congress of the South African Sugar Technologists’ Association (SASTA) in Durban.
“It was a very successful event for us, capped off by our award. We found that a lot of engineers in this and other industries are unaware of our turnkey solutions, which poses a huge scope for growth.”
Commenting on the growth opportunities in the sugar industry, O’Reilly said SEW-Eurodrive was already providing detailed assistance with planning for next year’s off-crop season in the sugar industry, a period during which general maintenance and refurbishment traditionally take place.